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    • Manage KPIs
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  • KPIs and Metrics

KPIs and Metrics

Contents:

  • Manage metrics
  • Manage KPIs
    • Specify the KPI population
    • Specify the KPI condition
      • Case-level KPIs
      • Process-level KPIs
    • Specify the KPI target
      • Define a basic KPI target
      • Define a target using a range
      • Define a target using mean + tolerance
      • Define a target using custom thresholds
    • Get KPI breach notifications
    • Download and upload KPIs
    • Use KPIs in Dashboards
    • View KPIs from Process Discoverer
    • Perform root cause analysis
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